Free Tax Preparation Help


2021 Tax Season

At this time, all appointments for the 2021 tax season are scheduled remotely. Schedule online, call 2-1-1, or call our front desk at 734-971-8200. Appointments start February 1. However, we will not be filing any returns until February 12. We are offering two different service models: 


Full Virtual

  • You will submit all tax documents and forms to us using a self guided intake website. You will need access to a scanner, a smartphone, or a tablet that can take pictures. Once your documents are submitted, we will call you to review, and will then prepare your taxes. A copy of your return will be mailed to you.


Scan & Go

  • Partner Scan & Go sites will be located  across Washtenaw County for your convenience. A list of Scan & Go sites and their locations will be available when scheduling your appointment

  • Limited Scan & Go dropoff appointments will be available. If you do not have the equipment or computer access to upload your documents, you can schedule to come to one of our locations to have all your documents scanned. Forms will be mailed to you ahead of time, and must be filled out before your appointment. 


NOTE: For both options you MUST have a working phone


VITA clients must present all required tax documents to maximize their tax benefits and file an accurate return. View our Document Checklist to be sure of what to bring.



Other Tax Help

If you are an existing client (filed 2016-19) taxes with us, and need help with the following you may contact us at, or call our VITA line (734) 677-7235

  • Received a letter from the IRS or MI Treasury

  • Need to amend your tax return

  • Need a copy of your tax return

  • Have not received your refund, or have questions about your return



Prepare your own taxes (for FREE) at home!

MyFreeTaxes: sign-up to be notified when this United Way partnership is available and file for free.

Credit Karma: Easy-to-use free online software for tax preparation.

IRS Free File website: Lists various options for free tax filing options online.




Have Tax Questions or Concerns?

Leave us a message at (734) 677-7235, email at or click here to send us a question or be added to our Contact List and the VITA team will be in touch. Due to the influx of calls and responding to COVID-19, we will try to respond to your message within 3 business days. 


  • If you are an existing client (you have had your tax return prepared and transmitted by UWWC) and have questions regarding the status of your refund, please click here to check your FEDERAL refund status and click here to check your STATE refund status.
  • If you have already filed your taxes and want to check your Economic Stimulus Payment status or input your Direct Deposit information for the IRS, click here.

Want to Know More About United Way’s Covid-19 Response?